Drug Shop

1Getting started

GomoClinic runs in a web browser (Chrome, Edge, Firefox or Safari) on a computer, tablet or phone. Nothing needs installing. Your facility has its own private space: nobody outside your facility can see your records.

Signing in

1. Open https://gomoclinic.com/login (or the address your administrator gave you).
2. Enter the email your administrator registered for you, and your password.
3. Click Sign In. You land on your dashboard.

The first time you sign in, GomoClinic asks you to choose your own password (at least 10 characters). If you received a welcome email, use its Set my password button instead: the link works once and expires after 72 hours.

Forgot your password?

1. On the sign-in page click Forgot password?.
2. Enter your email and click Email me a reset link.
3. Open the email and click Reset my password within 60 minutes, then choose a new password.

Finding your way around

• Left menu: every module you are allowed to use, grouped by area. You only see what your role permits and what your facility's plan includes, so two colleagues may see different menus.
• Search patients (top left): type a name, phone number or patient number from any page.
• Bell (top right): your notifications. A red number shows how many are unread.
• Your name (top right): change password, Help & support, notifications and sign out.
• The palette and moon icons change the colours and switch between light and dark mode.

2Pharmacy: stock, dispensing and sales

Everything a drug shop does day to day: selling at the counter, keeping stock and expiry under control, and buying from suppliers. GomoClinic tracks every batch, so you always sell the oldest stock first and see what is about to expire.

Selling at the counter (point of sale)

1. Open Pharmacy → Point of Sale. At the start of the day, open your till with the cash float.
2. Scan the barcode or type the drug code and press Enter. Change the quantity if needed. The price comes from the drug list.
3. Apply a discount if one applies (with a reason), enter the cash tendered, and click Complete sale. The receipt is numbered and stock is taken from the batch that expires first.
4. At the end of the day, count the cash, enter Cash counted and click Close & reconcile. If it doesn't match the expected cash, an explanation is required.

The drug list (formulary)

Pharmacy → Drug Formulary holds every product: generic and brand name, form and strength, code and barcode, price, reorder level, and whether it is prescription-only or controlled. To add a new product, fill in the form at the top of the page and click +. Add it before you receive it for the first time.

Stock, batches and expiry

Pharmacy → Pharmacy Stock shows each drug's quantity on hand, how much is sellable (in date), expired stock, reorder level and value. Click Batches to see each batch with its expiry. Drugs expiring within 90 days are listed at the top, so you can sell or return them in time. Quantities below the reorder level are shown in red.

Write-offs

Expired, damaged or lost stock is removed with a write-off (Write-offs): choose the batch, quantity and reason. A second person approves it, and a controlled drug also needs a witness.

Buying from suppliers

1. Pharmacy → Purchasing suggests what to reorder from the reorder levels and recent sales.
2. Create a purchase order to a supplier. Each supplier's latest prices are remembered.
3. When the goods arrive, receive them against the order: enter the batch number, expiry date, quantity and cost for each line. Stock goes up straight away.

Outlets, transfers and reports

If you have more than one outlet, each has its own stock and till. Move stock between them with a transfer under Outlets & Reports and compare outlets side by side. Stock reports show stock value, slow movers, expiry and consumption for any period.

3Billing and payments

Counter sales are paid at the till (see the previous chapter). The billing module adds the price list, daily collections across all tills and payment methods, and credit customers if you allow them.

The price list

Billing → Billing Items: every chargeable service with its price. Insurance schemes and corporate clients can have their own tariffs (Schemes & Tariffs).

Receiving payment

1. Open the patient's bill from their record or the cashier screen.
2. Choose what is being paid, the method (cash, mobile money, card, bank) and the reference for non-cash payments.
3. Save to issue a numbered receipt. Corrections are made by voiding or refunding with a reason, never by deleting.

Daily collections

Billing → Daily Collections totals the day's receipts by cashier and payment method, ready for banking and end-of-day sign-off.

4Notifications, help and your subscription

Notifications

The bell at the top of every page shows your alerts: replies to your support tickets, invoices and subscription reminders, and the actions your administrators chose to watch (for example a new staff account). Click an alert to open what it is about. Help & Support → Notifications lists them all.

If email is set up, alerts can also be emailed to you. Turn alert emails on or off on the Notifications page; account and password emails are always sent.

Getting help from Gomo Technologies

1. Click Help & Support → Support Tickets, then Raise a ticket (or use the link at the bottom of the bell).
2. Give a short subject, the category (question, problem, feature request, billing, data, sign-in or feedback) and the priority. Choose Urgent only when work is blocked.
3. Describe what you did, what you expected and what happened. Please don't include patients' personal details unless asked.
4. You are notified each time Gomo replies. Reply on the ticket to add information, and close it with a rating once it is sorted.

Super Admins see every ticket their facility has raised; other staff see their own.

Your subscription

Facility Setup → My Subscription (administrators) shows your plan, billing cycle and paid-up date, the modules you have (including any added for a period), branch and user usage against your plan, and your invoices from Gomo Technologies. You are reminded before the subscription ends; after a short grace period, sign-in is paused until it is renewed. Your records are always kept.

5Administration: staff accounts, roles and settings

This chapter is for your facility's administrators.

Staff accounts

1. Users & Access → Staff Accounts → New Staff Account.
2. Enter the name and email (each email can only be used once across GomoClinic), the branch and department, and one or more roles.
3. Set a starting password. If email is set up, the person also receives a welcome email with a link to choose their own password. They must change the starting password at first sign-in.
4. When someone leaves, edit their account and untick Active. Their history stays; they can no longer sign in, and they no longer count towards your plan's user limit.

Roles and permissions

You create the roles your facility needs, with any names you like (for example Pharmacist, Cashier, Lab Technologist). For each role, tick what it may do in each module: view, create, edit, delete. A person can hold several roles, and a role can be limited to one branch. The Super Admin role is fixed and can do everything.

Facility settings

• Facility Setup → Facility Profile: your branches, their facility type, and which modules each branch uses (within your plan).
• Branches & Units: departments, wards, stores and service points.
• Reference Data: every drop-down list in the system (for example payment methods, sample types, incident types). Add, rename or retire values without calling Gomo.
• Custom Fields: extra fields on records your facility needs.
• Notification Rules: choose which recorded actions alert whom, for example alert all Super Admins when a staff account is changed.